Share this Job

Appliance Repair Technician, Greater Los Angeles

Date: Feb 21, 2021

Location: Sacramento, CA, US, 95814

Company: Whirlpool Corporation

Requisition ID: 39405

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

 

FUNCTION OVERVIEW:

We are looking for experienced candidates with exceptional customer service for an Appliance Repair Technician position in the Greater Los Angeles Area to include the counties of Ventura, San Bernardino, Riverside and Orange. We are a leading service provider with a high quality of standards for repair and customer satisfaction. We are leading the way with technology for our customers that not only exceed their expectations but also provide them the highest skilled professional service technicians and service experience possible.

 

JOB RESPONSIBILITIES:

  • Accurately diagnose and repair home appliances to include Refrigerators, Washers and Dryers, Gas and Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers
  • Maintain a high level of customer satisfaction
  • Communicate effectively - with customers, tech support, dispatch, routing and management
  • Meet key performance metrics and/or productivity goals 
  • Maintain truck stock inventory within the prescribed company guidelines and standards
  • Provide timely and quality repairs of customers' products
  • Follow the truck maintenance schedule and keep a clean, organized truck
  • Provide knowledgeable and courteous repair service
  • Look for ways to improve business performance and enhance the customer experience
  • Make decisions in a timely fashion
  • Work both independently and on a team
  • Technical/Mechanical Aptitude
  • Dispatch from your home to customer locations to repair residential home appliances
  • Process transactions related to in-home repairs
  • Collect payments, issue receipts, and electronically process repair records, customer data, and technical information via a company-issued asset; Phone, Tablet, Laptop, Basic and iPad
  • Lift or maneuver 50 pounds and occasionally up to 125 pounds
  • Possess Mechanical aptitude

 

MINIMUM REQUIREMENTS:

  • HS Diploma or GED
  • 3+ years’ experience full line appliance repair; sealed system, refrigeration, cooking, cleaning, laundry, refrigeration & Sealed Systems

 

PREFERRED REQUIREMENTS:

  • National Appliance Service Technician Certification (NASTeC)
  • Experience repairing, installing, and maintaining home appliances
  • Ability to use various hand tools
  • Ability to stand for extended periods
  • Ability to lift heavy objects
  • Problem-solving skills
  • Effective communication skills
  • Enthusiastic, customer service focused
  • Ability to read, write, and speak English (bi-lingual always a plus)

RSRWH

About us

 

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found at whirlpoolcorp.com   

 

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


Nearest Major Market: Sacramento

Job Segment: Repair, Technician, Maintenance, Field Service, Manufacturing, Technology, Customer Service