Business Intelligence Senior Analyst, SAP BI & CRM

Date: Nov 26, 2021

Location: Pero, Milan, IT, 20016

Company: Whirlpool Corporation

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Job mission:

As part of the EMEA  Business Intelligence & Analytics team within the Global Information System Department, the candidate will work closely with Consumer Services/CRM business partners to define goals and priorities through the delivery of Business Intelligence and  Advanced Analytics initiatives.


Your task in the role will include:

  • Gain business acumen on Whirlpool Customer Service Team in order to support the organization in the roadmap towards a more data driven approach in decision making. 
  • Lead projects and enhancements to deliver results on time, on budget and with customer satisfaction. 
  • Be able to both realize by her/himself part of the solution and to coordinate external consultants, depending on technology, complexity and size of the projects. 
  • Focus on skill growth and hands on experience on new technologies.
  • Help the business to drive value from data using advanced analytics and business intelligence data modeling, via data storytelling and reporting visualization tools.


Background and experiences:

  • Master Degree in Informatic, Mathematics, Computer Science, IT Engineering or Data Science Related Degrees
  • Proven experience in Business Intelligence (SAP BW) data modeling and project management, for at least 5 years
  • Extensive knowledge and Experience with Data Visualization Tools (Tableau, SAP Business Object)
  • Experienced with multi-national teams and distributed development environments
  • Must be fluent in English and communicate effectively with all levels of staff and management (verbal and written)
  • Analytical, conceptual, and problem-solving abilities balanced with interpersonal skills and ability to collaborate
  • Strong work ethic, self-starter, creative, high level of energy, enthusiasm
  • SAP HANA BW, ECC and CRM Knowledge is a must
  • Good knowledge on Cloud Platforms and related Analytics applications (Google could platform, Big Query)
  • Experience with other ETL, BI and Visualization tools is a plus
  • Strategic vision, ability to execute and deliver quick wins and respect deadlines. 

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. Additional information about the company can be found at

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