Product Support Engineer - Business Analytics

Date: Jan 6, 2022

Location: Ottawa, OH, US, 45875

Company: Whirlpool Corporation

Requisition ID: 48964
Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2020, the company reported approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers. 
Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.


This role in summary

The Product Support Engineer - Business Analytics leads and/or gives support to product engineering changes in new product development, cost reduction projects, quality improvement, regulatory planning with the government, and daily support of the facility in order to cover production issues or urgencies. The role is located in Ottawa, Ohio, and it is part of the Global Engineering Organization for product development, which aims to support people development and product leadership development across the organization. and will join a team of 12 people responsible for cost reduction and quality improvement programs for existing products sold in the North America Region (NAR) market. Whirlpool employs approximately 24,000 people, has a sales presence in 35 markets and 15 manufacturing and technology research centers in 8 countries. 

Your responsibilities will include

  • New model planning - own the new model lineup.  Create/manage part numbers translating eBOMs to mBOMs. Engineering notice to PO process.
  • Provides final check of change notices to verify change is documented accurately and written in compliance with applicable standards.
  • Provide a critical link between the department and other process partners such as engineering, manufacturing, procurement, etc.
  • Responsible for compiling, releasing and reporting the product configuration and cost for bills of material for engineering releases (EBOMs) and manufacturing releases (MBOMs)
  • Track all specification releases, i.e. CNs, and ensure all parts and drawing numbers are updated
  • Responsible to ensure all user guides, literature and labels are managed and updated
  • Manage and track project schedule activities related to build execution and CN release

Minimum requirements

  • Bachelor’s Degree 
  • 5 + years of Project Management
  • Experience communicating with, and working in cross-functional teams delivering functionality and support domestically and globally

Preferred skills and experiences

  • Proficient English
  • Problem-solving 
  • Proficiency in manufacturing process technology acumen, especially within platform family
  • Proficiency in FMEA, PFMEA, and Opex tools
  • Good Communication skills to different audiences (engineering, manufacturing, and line employees)
  • Multi-tasking



Connect with us and learn more about Whirlpool Corporation 


See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.


At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Nearest Major Market: Lima
Nearest Secondary Market: Findlay

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