Customer Service Coordinator

Date: Jun 11, 2021

Location: Mississauga, ON, CA, G5V 1J7

Company: Whirlpool Corporation

Requisition ID: 43730 

 

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers in 2020. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.

 

Function Overview

Whirlpool is seeking qualified candidates for the role of Customer Service Coordinator , (Trade Partner Services Representative).  The Trade Partner Services Representative is accountable for all aspects of Trade Partner and/or Consumer order management processes and support. You will be on the front lines and will be responsible for delivering accurate, appropriate and courteous expert support in a fast-paced contact center environment.    

 

 Job Responsibilities

  • Manage both outbound and inbound calls from consumers and/or trade partners regarding order inquiries/changes, product availability, delivery escalations, etc.
  • Manage and respond to email inquiries from consumers and/or trade partners within established timelines
  • Confirming/changing orders/deliveries
  • De-escalate and work with the appropriate team to resolve order & delivery challenges
  • Proactively manage orders to ensure order quality and order fulfillment
  • Communicate processes and policies to internal & external parties as appropriate
  • Ensure adherence to established guidelines and follow Standard Operating Procedures
  • Provide order and business process support to Sales and Supply Chain functions.
  • Take various amounts of data from a variety of sources, distill the information and then identify trends and relevant information
  • Identify process improvement opportunities
  • Support overall Whirlpool Canada business strategies

  

Minimum Requirements

  • High School Diploma or GED
  • 2+ year(s) experience in a customer service role

 

Preferred Requirements·

  • Strong communication and relationship building skills
  • Excellent customer service skills
  • Detail oriented high performer with excellent follow-up skills and problem solving abilities
  • Superior multi-tasking ability
  • To act as the first and single point of contact for customers whenever possible
  • Team player that displays the ability to take initiative and work independently
  • Strong organization tactics and ability to establish priorities
  • Proficient in the use of Microsoft Excel
  • Experience in Google Suite products
  • Experience using SAP
  • Previous order management or account management experience

 

RSRWH

 

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers in 2020. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.


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