Appliance Technician - Montreal/Quebec City

Date: Sep 15, 2021

Location: Mississauga, ON, CA, G5V 1J7

Company: Whirlpool Corporation

Requisition ID: 45627 


Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2020, the company reported approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.


This Role in Summary


Whirlpool Canada is currently seeking a candidate for the role of Appliance Technician. This role will be responsible for delivering exceptional customer service excellence in the homes of our consumers, including performing technical diagnosis, and installation and repair of all kitchen and laundry appliances including but not limited to washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, microwave ovens.


Whirlpool Canada is the number one supplier of small and major home appliances, selling products under major brands that include Amana, Whirlpool, Maytag, KitchenAid, and Jenn-Air.  Whirlpool Canada’s head office is located in Mississauga, Ontario.  The Field Service Technician will be an assigned to Montreal ,Quebec City.



Your Responsibilities Will Include 


  • Diagnose errors or technical problems and determine proper solutions 
  • Ensure any installations that require connections to water, hydro or gas lines are completed correctly and there are no leaks or other safety concerns.
  • Look up and order parts
  • Use business management software to manage service calls 
  • Complete and document service work orders for repairs completed as per company policies and procedures
  • Demonstrate and practice customer service values when in customer home
  • Prepare products for proper disposal, including recovering refrigerants, draining oils from compressors and washing machine gear cases
  • Provide field support as needed for assist repairs
  • Follow company processes as per service Standard Operating Procedures
  • Demonstrate proper code of conduct and business ethics
  • Bilingual in French and English 
  • Strong communication skills both internal and external
    • Answer any and all questions the consumer might have about his or her appliance and service.
    • Demonstrate to customers on proper use and care of the appliance. 
    • Clear communication with company back office support staff



Minimum Requirements

  • Post-secondary diploma or in lieu of Post-Secondary diploma a High School Diploma or GED with 1+ year experience in the appliance repair field or journeyman servicing environment 
  • Experience in the appliance repair field or journeyman servicing environment



Preferred Skills and Requirements


  • Refrigeration and Gas Licenses / Appliance Service apprenticeship
  • A valid driver's license
  • Fluent in Frnech / English (written and spoken)
  • Knowledgeable and comfortable in using a tablet/laptop computer 
  • Familiarity with mobile tools and applications
  • Adaptable to change and strong communication and teamwork skills
  • Comfortable with Google Software and Applications (Google sheets, docs, slides) or equivalent 
  • Highly developed communication, organizational, and customer service skills
  • Results-driven with proven trouble-shooting and problem-solving skill


Connect with us and learn more about Whirlpool Corporation 

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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