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Area Service Manager

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Date: Jan 3, 2019

Location: Jammu, JK, IN, 180004

Company: Whirlpool Corporation

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Purpose : To Ensure Quality Of Operations Provided By Service Partners Of a Territory, Provide Service to Trade Partners and Maintain Revenue From Sale By Service Partners

 

Key activities and responsibilities :

  • Supervision of Service Partner Operations
  • Ensure quality of customer service provided by service partners
    • Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
    • Assist service partners in educating service engineers about the right attitude for handling customer interactions
    •  Validate replacement calls and initiate the process from service end
    •  Assist service partners in stock management for spare parts

               

  • Defect Management and Trade

               

  • Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
  • Provide swift response to escalated customer issues raised by trade partners
  • Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs

               

  • Training of Service Engineers     
  • Provide engineering solutions to issues faced by Service Engineers
  • Guide the service engineers to excel in soft skills and customer interaction 
  • Provide technical support to build expertise in specific product repairs and new products

               

  • Sales and revenue
    • Promote sales of accessories, water products, spare parts and stabilisers to the

                service partners

  • Interface with service quality team and service partners to communicate targets and incentive schemes

 

Educational Qualification : Engineering Graduate (Mechanical / Production)

Work Experience : 5 - 7 years

About us

Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.


Job Segment: Service Manager, Engineer, Manager, Field Service, Customer Service, Engineering, Management, Manufacturing

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