Tech Line Analyst

Date: Sep 15, 2021

Location: Cleveland, TN, US, 37323 Benton Harbor, MI, US, 49022

Company: Whirlpool Corporation

Requisition ID: 46605 

Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2020, the company reported approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.



This Role in Summary


Whirlpool is looking for a qualified candidate for the role of Tech Line Analyst in our Consumer Services organization. This role can be located at our Cleveland, TN facility or our Benton Harbor Facility.. This role  will engage with internal and external customers and consumers, supporting the business with analysis regarding Knowledge Transfer, Contact Centers, the Home Delivery Experience, and the overall Service Experience. 


Your Responsibilities Will Include 


  • Support Tech-Line Analytics enabling the deployment of Home Service and Competency & Development Strategies with significant direction from Tech-Line Leadership
  • Provide Tech-Line analytics support and techniques including goal setting and metrics creation/communication
  • Communicate across multi-functional teams establishing customer/supplier connections
  • Participate in small to medium sized projects where needed, or work in coordination with project manager and with cross-functional teams
  • Manage project tasks, scope and risks
  • Work effectively & supportively within a team environment with minimal supervision
  • Demonstrated commitment to integrity & respect
  • Demonstrate professionalism when representing the company 
  • Organizational skills with the capability of working towards tight deadlines 
  • Independent thinker with strong focus on processes & attention to detail 
  • Exceptional Customer Focus 


Minimum Requirements

  • Associate's Degree 
  • 1+ year(s) Continuous Improvement experience
  • 1+ years(s) experience in Analytics



Preferred Skills and Requirements


  • Bachelor’s Degree  
  • Working knowledge of eCRM, ServiceBench, Genesys, & Tableau 
  • Excellent interpersonal, organizational and presentation (written/verbal communication) skills
  • SAP Skill Set





Connect with us and learn more about Whirlpool Corporation 

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Nearest Major Market: Chattanooga

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