Senior Representative Technician, Whirlpool Tech-Line

Date: Jan 6, 2022

Location: Cleveland, TN, US, 37323 Boise, ID, US, 83702 Cheyenne, WY, US, 82001 Carson CIty, NV, US, 89701 Dover, DE, US, 19901 Madison, WI, US, 53703 Annapolis, MD, US, 21401 Lincoln, NE, US, 68502 Juneau, AK, US, 99801 Banton Rouge, LA, US, 70802 Santa Fe, NM, US, 87501 Pierre, SD, US, 57501 Trenton, NJ, US, 08608 Phoenix, AZ, US, 85001 Saint Paul, MN, US, 55102 Augusta, ME, US, 04330 Sacramento, CA, US, 95814 Little Rock, AR, US, 72201 Bismarck, North Dakota, US, 58501 Topeka, KS, US, 66603 Lansing, MI, US, 48933 Oklahoma City, OK, US, 73102 Charleston, WV, US, 25301 Jackson, MS, US, 39205 Frankfort, KY, US, 40601 New York City, NY, US, 10155 Montpelier, VT, US, 05602 Columbus, OH, US, 43215 Tallahassee, FL, US, 32301 Knoxville, TN, US, 37916 Olympia, WA, US, 98507 Indianapolis, IN, US, 46225 Des Moines, IA, US, 50309 Jefferson City, MO, US, 65101 Austin, TX, US, 78701 Salem, OR, US, 97301 Atlanta, GA, US, 30303 Columbia, SC, US, 29217 Salt Lake City, UT, US, 84111 Concord, NH, US, 03301 Chicago, IL, US, 60654 Raleigh, NC, US, 27601 Helena, MT, US, 59623 Richmond, VA, US, 23219 Boston, MA, US, 02201 Montgomery, AL, US, 36104

Company: Whirlpool Corporation

Requisition ID: 48868 


Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2020, the company reported approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers. 


Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.



This role in summary


Whirlpool is currently seeking qualified candidates for Specialist , Field Service. In this role will be responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.  

Your responsibilities will include

•    Reading and understanding wiring diagrams, tech sheets, and technical literature 
•    Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances 
•    Provide detailed information on new or emerging issues to Quality and Engineering teams 
•    Identify and communicate business and content gaps for continuous   improvement efforts 
•    Work for extended periods of time at a desk 
•    Converse using a headset. A headset will be provided to you. 
•    Learn through direct instruction and self-study 
•    Handle company confidential information 
•    Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
•    You can work this job remotely from anywhere in the US 


Minimum requirements


•    High School Diploma or GED 
•    1+ years of experience in Electrical and Mechanical Operations


Preferred skills and experiences


  • Some experience with installation, diagnostics, or repairs of Major Appliances 
  • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering 
  • Excellent communication (oral and written) and organizational skills 
  • A basic understanding of how to leverage numerous and different technologies 
  • Customer Service Experience and/or Call Center Operations 
  • Knowledge of continuous improvement and/or lean principles 
  • Bilingual Canadian French and English




Connect with us and learn more about Whirlpool Corporation 


See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on FacebookTwitterLinkedInInstagram and YouTube.


At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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