Senior Representative Technician, Whirlpool Tech-Line

Date: Jun 17, 2021

Location: Cleveland, TN, US, 37323 Topeka, KS, US, 66603 Banton Rouge, LA, US, 70802 Phoenix, AZ, US, 85001 Augusta, ME, US, 04330 Columbus, OH, US, 43215 Jackson, MS, US, 39205 Trenton, NJ, US, 08608 Hartford, CT, US, 06103 Raleigh, NC, US, 27601 Oklahoma City, OK, US, 73102 Montpelier, VT, US, 05602 Cheyenne, WY, US, 82001 Little Rock, AR, US, 72201 Albany, NY, US, 12207 Charleston, WV, US, 25301 Lincoln, NE, US, 68502 Annapolis, MD, US, 21401 Montgomery, AL, US, 36104 Dover, DE, US, 19901 Nashville, TN, US, 37219 Concord, NH, US, 03301 Austin, TX, US, 78701 Santa Fe, NM, US, 87501 Boise, ID, US, 83702 Frankfort, KY, US, 40601 Harrisburg, PA, US, 17101 Providence, RI, US, 02903 Juneau, AK, US, 99801 Honolulu, HI, US, 96813 Saint Paul, MN, US, 55102 Boston, MA, US, 02201 Benton Harbor, DC, US, 49022-2692 Carson CIty, NV, US, 89701 Indianapolis, IN, US, 46225 Salt Lake City, UT, US, 84111 Helena, MT, US, 59623 Olympia, WA, US, 98507 Sacramento, CA, US, 95814 Columbia, SC, US, 29217 Tallahassee, FL, US, 32301 Springfield, IL, US, 62701 Salem, OR, US, 97301 Madison, WI, US, 53703 Des Moines, IA, US, 50309 Atlanta, GA, US, 30303 Richmond, VA, US, 23219 Jefferson City, MO, US, 65101 Bismarck, North Dakota, US, 58501 Pierre, SD, US, 57501 Lansing, MI, US, 48933

Company: Whirlpool Corporation

Requisition ID: 40301    


Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers in 2020. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.



Senior Representative Technician, Whirlpool Tech-Line


Functional Overview: 

The Senior Representative Technician, Whirlpool Tech-Line is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.  


Job Responsibilities: 

  • Reading and understanding wiring diagrams, tech sheets, and technical literature 
  • Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances 
  • Provide detailed information on new or emerging issues to Quality and Engineering teams 
  • Identify and communicate business and content gaps for continuous   improvement efforts 
  • Work for extended periods of time at a desk 
  • Converse using a headset. A headset will be provided to you. 
  • Learn through direct instruction and self-study 
  • Handle company confidential information 
  • Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
  • You can work this job remotely from anywhere in the US 


Minimum Requirements: 

  • High School Diploma or GED 
  • 1+ years of experience in Electrical and Mechanical Operations


Preferred Requirements: 

  • Some experience with installation, diagnostics, or repairs of Major Appliances 
  • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering 
  • Excellent communication (oral and written) and organizational skills 
  • A basic understanding of how to leverage numerous and different technologies 
  • Customer Service Experience and/or Call Center Operations 
  • Knowledge of continuous improvement and/or lean principles 
  • Bilingual Canadian French and English




Connect with us and learn more about Whirlpool Corporation 

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Nearest Major Market: Chattanooga

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