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Senior Representative Technician, Whirlpool Tech-Line

Date: Feb 21, 2021

Location: Cleveland, TN, US, 37323 Dover, DE, US, 19901 Nashville, TN, US, 37219 Juneau, AK, US, 99801 Albany, NY, US, 12207 Augusta, ME, US, 04330 Madison, WI, US, 53703 Raleigh, NC, US, 27601 Jefferson City, MO, US, 65101 Columbia, SC, US, 29217 Benton Harbor, DC, US, 49022-2692 Tallahassee, FL, US, 32301 Saint Paul, MN, US, 55102 Lincoln, NE, US, 68502 Richmond, VA, US, 23219 Salem, OR, US, 97301 Bismarck, North Dakota, US, 58501 Montpelier, VT, US, 05602 Columbus, OH, US, 43215 Oklahoma City, OK, US, 73102 Jackson, MS, US, 39205 Boise, ID, US, 83702 Helena, MT, US, 59623 Pierre, SD, US, 57501 Santa Fe, NM, US, 87501 Concord, NH, US, 03301 Atlanta, GA, US, 30303 Trenton, NJ, US, 08608 Topeka, KS, US, 66603 Charleston, WV, US, 25301 Honolulu, HI, US, 96813 Boston, MA, US, 02201 Indianapolis, IN, US, 46225 Salt Lake City, UT, US, 84111 Banton Rouge, LA, US, 70802 Springfield, IL, US, 62701 Harrisburg, PA, US, 17101 Des Moines, IA, US, 50309 Phoenix, AZ, US, 85001 Olympia, WA, US, 98507 Austin, TX, US, 78701 Little Rock, AR, US, 72201 Hartford, CT, US, 06103 Sacramento, CA, US, 95814 Frankfort, KY, US, 40601 Annapolis, MD, US, 21401 Carson CIty, NV, US, 89701 Providence, RI, US, 02903 Cheyenne, WY, US, 82001 Lansing, MI, US, 48933 Montgomery, AL, US, 36104

Company: Whirlpool Corporation

Requisition ID: 40301    

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

Senior Representative Technician, Whirlpool Tech-Line

 

Functional Overview: 

The Senior Representative Technician, Whirlpool Tech-Line is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.  

 

Job Responsibilities: 

  • Reading and understanding wiring diagrams, tech sheets, and technical literature 
  • Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances 
  • Provide detailed information on new or emerging issues to Quality and Engineering teams 
  • Identify and communicate business and content gaps for continuous   improvement efforts 
  • Work for extended periods of time at a desk 
  • Converse using a headset. A headset will be provided to you. 
  • Learn through direct instruction and self-study 
  • Handle company confidential information 
  • Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
  • You can work this job remotely from anywhere in the US 

 

Minimum Requirements: 

  • High School Diploma or GED 
  • 1+ years of experience in Electrical and Mechanical Operations

 

Preferred Requirements: 

  • Some experience with installation, diagnostics, or repairs of Major Appliances 
  • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering 
  • Excellent communication (oral and written) and organizational skills 
  • A basic understanding of how to leverage numerous and different technologies 
  • Customer Service Experience and/or Call Center Operations 
  • Knowledge of continuous improvement and/or lean principles 
  • Bilingual Canadian French and English

 

RSRWH

 

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees, and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, and other major brand names in nearly every country throughout the world. Additional information about the company can be found at whirlpoolcorp.com.    

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. 


Nearest Major Market: Chattanooga

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