Master Technician

Date: Sep 15, 2021

Location: Cleveland, TN, US, 37323 Topeka, KS, US, 66603 Lincoln, NE, US, 68502 Phoenix, AZ, US, 85001 Nashville, TN, US, 37219 Jefferson City, MO, US, 65101 Columbus, OH, US, 43215 Harrisburg, PA, US, 17101 Concord, NH, US, 03301 Sacramento, CA, US, 95814 Montgomery, AL, US, 36104 Atlanta, GA, US, 30303 Trenton, NJ, US, 08608 Banton Rouge, LA, US, 70802 Frankfort, KY, US, 40601 Boise, ID, US, 83702 Indianapolis, IN, US, 46225 Columbia, SC, US, 29217 Richmond, VA, US, 23219 Carson CIty, NV, US, 89701 Lansing, MI, US, 48933 Helena, MT, US, 59623 Augusta, ME, US, 04330 Saint Paul, MN, US, 55102 Dover, DE, US, 19901 Austin, TX, US, 78701 Jackson, MS, US, 39205 Juneau, AK, US, 99801 Raleigh, NC, US, 27601 Salem, OR, US, 97301 Providence, RI, US, 02903 Pierre, SD, US, 57501 Springfield, IL, US, 62701 Salt Lake City, UT, US, 84111 Oklahoma City, OK, US, 73102 Albany, NY, US, 12207 Little Rock, AR, US, 72201 Annapolis, MD, US, 21401 Tallahassee, FL, US, 32301 Hartford, CT, US, 06103 Olympia, WA, US, 98507 Boston, MA, US, 02201 Des Moines, IA, US, 50309 Cheyenne, WY, US, 82001 Charleston, WV, US, 25301 Montpelier, VT, US, 05602 Santa Fe, NM, US, 87501 Madison, WI, US, 53703 Bismarck, North Dakota, US, 58501

Company: Whirlpool Corporation

Requisition ID: 45570 

Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2020, the company reported approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.


This Role in Summary


Whirlpool is currently seeking qualified candidates for a Master Technician.

This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.  



Your Responsibilities Will Include 


  • Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Senior Analyst and Consumer Services Leadership 
  • Provide detailed information on new or emerging issues to Quality and Engineering teams
  • Provide technical support using multi-channel interactions in the installation, diagnosis, and repair  of Whirlpool’s family of brands of major appliances
  • Identify and communicate business and content gaps for continuous improvement efforts
  • Work for extended periods of time at a desk
  • Converse using a headset. A headset will be provided to you.
  • Learn through direct instruction and self-study
  • Handle company confidential information
  • Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)
  • You can work this job remotely from anywhere in the US



Minimum Requirements

  • High School Diploma or GED
  • 3+ year(s) appliance repair experience
  • 2+ year(s) of experience in electrical and mechanical operation to major appliance diagnostics and repairs



Preferred Skills and Requirements


  • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
  • Excellent communication (oral and written) and organizational skills
  • A basic understanding of how to leverage numerous and different technologies
  • Customer Service Experience and/or Call Center Operations
  • Knowledge of continuous improvement and/or lean principles
  • Bilingual Canadian French and English


Connect with us and learn more about Whirlpool Corporation 

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Nearest Major Market: Chattanooga

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