Canadian Bilingual Senior Representative, Consumer Care

Date: Jul 20, 2021

Location: Cleveland, TN, US, 37323

Company: Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers in 2020. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.
 

Are you looking to take a step up from your current customer service position and work for an Award Winning  Contact Center and work from home? We are seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. As a Senior Representative, you will support our trade partners, consumers, and internal process partners via phone, chat, email or other technology for Whirlpool Consumer Services. Daily responsibilities include taking inbound calls and/or chats, helping consumers resolve issues, providing basic troubleshooting information, and scheduling service while ensuring consumers are fully satisfied when the call is completed. Again, this is a virtual role you perform from the comfort of your own home office. 

 

Responsibilities

 

Must be willing to work a 40 hour schedule. Our ideal candidate will be available M-F between the hours of 

8am - 8pm and have flexibility for Saturday hours between 8am and 5pm for some roles. Our ideal candidate is bilingual and fluent in Canadian French language-Québécois. We are proud to offer competitive compensation of $15.50 an hour. You will be able to use this entry position to grow your career with this global company and desire professionals willing to work hard to deliver the best results for our customers. 

 

Our ideal candidate possesses: 

  • Previous virtual call center experience or applicable retail customer service experience 

  • Excellent verbal and written communications skills

  • Proven fluent proficiency in English and French, preferably Canadian French-Québécois

  • Ability to type 35 words per minute without mistakes while interacting with customers

  • Experience working with call center software such as eCRM, Aspect, or Genesys and online meeting platforms such like Zoom or Google Suite 

  • Intermediate computer skills, specifically in a Google environment(Gmail, Sheets, Chat, Forms, etc.) 

  • Ability to troubleshoot issues and quickly find appropriate resolutions

  • Experience working in a fast paced environment while managing multiple programs at the same time

 

Minimum Requirements

 

High School Diploma/GED

Customer Service Experience 

  • Years of experience: 2-4 years

  • Experience level:Entry Level

  • Ability to pass a drug screen and a background check

  • Ability to provide an in‐home office environment that is ergonomic, comfortable and in its own space separate from the living space. 

  • Ability to provide a quiet environment during work hours with no distractions. 

  • Cable or DSL internet service must be available in your area with a 20+ mbps download and roughly 2 kbps upload.  Satellite service is not acceptable. A wired ethernet cable connection is required. WI-FI is not acceptable.

  • Willing to sign the required remote contract.

  • Must be able to provide office equipment other than the PC (desk, chair, lighting).

 

Our perks include: company provided laptop, weekly pay, optional medical benefits, appliance discounts, and more!

Connect with us and learn more about Whirlpool Corporation 

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.


Nearest Major Market: Chattanooga

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