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Master Technician

Date: Feb 23, 2021

Location: Carson CIty, NV, US, 89701 Columbia, SC, US, 29217 Benton Harbor, DC, US, 49022-2692 Albany, NY, US, 12207 Olympia, WA, US, 98507 Pierre, SD, US, 57501 Charleston, WV, US, 25301 Phoenix, AZ, US, 85001 Richmond, VA, US, 23219 Jackson, MS, US, 39205 Little Rock, AR, US, 72201 Raleigh, NC, US, 27601 Cheyenne, WY, US, 82001 Harrisburg, PA, US, 17101 Boise, ID, US, 83702 Columbus, OH, US, 43215 Lansing, MI, US, 48933 Salem, OR, US, 97301 Springfield, IL, US, 62701 Tallahassee, FL, US, 32301 Austin, TX, US, 78701 Honolulu, HI, US, 96813 Saint Paul, MN, US, 55102 Trenton, NJ, US, 08608 Topeka, KS, US, 66603 Banton Rouge, LA, US, 70802 Montgomery, AL, US, 36104 Bismarck, North Dakota, US, 58501 Sacramento, CA, US, 95814 Hartford, CT, US, 06103 Oklahoma City, OK, US, 73102 Santa Fe, NM, US, 87501 Juneau, AK, US, 99801 Des Moines, IA, US, 50309 Concord, NH, US, 03301 Lincoln, NE, US, 68502 Montpelier, VT, US, 05602 Boston, MA, US, 02201 Atlanta, GA, US, 30303 Dover, DE, US, 19901 Indianapolis, IN, US, 46225 Annapolis, MD, US, 21401 Frankfort, KY, US, 40601 Nashville, TN, US, 37219 Helena, MT, US, 59623 Norcross, GA, US, 30071 Augusta, ME, US, 04330 Providence, RI, US, 02903 Madison, WI, US, 53703 Jefferson City, MO, US, 65101 Salt Lake City, UT, US, 84111

Company: Whirlpool Corporation

Requisition ID: 42185    

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork, and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.



Master Technician

Functional Overview: 

The Master Technician is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Master Appliance Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience.  


Job Responsibilities:

  • Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances 
  • Provide detailed information on new or emerging issues to Quality and Engineering teams
  • Identify and communicate business and content gaps for continuous improvement efforts
  • Work for extended periods of time at a desk 
  • Converse using a headset. A headset will be provided to you. 
  • Learn through direct instruction and self-study 
  • Handle company confidential information
  • Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST)
  • You can work this job remotely from anywhere in the US


Minimum Requirements: 

  • High School Diploma or GED
  • 3+ years appliance repair experience
  • 2+ years of experience in electrical and mechanical operations for major appliance diagnostics and repairs


Preferred Requirements:

  • Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering 
  • Excellent communication (oral and written) and organizational skills
  • A basic understanding of how to leverage numerous and different technologies
  • Customer Service Experience and/or Call Center Operations 
  • Knowledge of continuous improvement and/or lean principles
  • Bilingual Canadian French and English



Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $20 billion in annual sales, 77,000 employees, and 59 manufacturing and technology research centers in 2019. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit, and other major brand names in nearly every country throughout the world. Additional information about the company can be found at    

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. 

Nearest Major Market: Carson City
Nearest Secondary Market: Reno

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