Senior Analyst, Extended Service Plans

Date: Jun 21, 2022

Location: Benton Harbor, MI, US, 49022

Company: Whirlpool Corporation

Requisition ID: 52678 


Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2021, the company reported approximately $22 billion in annual sales, 69,000 employees and 54 manufacturing and technology research centers.

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.

This role in summary

The Sr. Analyst, Extended Service Plans (ESP) is a critical role that is responsible to drive near term revenue and profit growth, as well as driving consumer loyalty to the brands. The focus of this role is on improving both the quality and quantity of product registration, as well as capitalize on revenue generation opportunities at the point of registration process. This role requires an ability to strike a balance with strong operational and continuous improvement acumen with strategic planning. The person in this role will work across various groups within Whirlpool; Brands, Consumer Services, Legal, Direct to Consumer, Global Information Systems (GIS), Internet of Things (IoT)  and will manage a key third party vendor. The ability to drive a positive consumer experience, the opportunity to impact the course of the consumer's ownership journey, and balance strategy and operational continuous improvement are what make this role compelling and important for Whirlpool. This position is located in Benton Harbor, Michigan, employees in this role can work a hybrid schedule of three core days in office and two days remote. This enables employees to come together to collaborate in-person and gives employees the added flexibility to work remotely

The ESP Business Unit delivers over $20M in annual revenue to Whirlpool Corporation. Success in this role is defined by developing, planning, and executing a multi year strategy for product registrations targeted at improving registration rates and adding value.  

Your responsibilities will include

  • Provide industry disruptive thought leadership that adds value to Whirlpool and the consumer’s ownership experience
  • Lead Whirlpool’s North America product registration process
  • Lead ESP point of registration sales performance
  • Provide thought leadership to various business units  and process partners in methods to leverage ESPs to the benefit of other stakeholders. 
  • Execute strategies and deliver results, prioritizing quarterly objectives and operational efficiencies.  
  • Drive operational excellence thru the operations team and other internal process partners
  • Manage relevant vendor relationships related to product registrations
  • Contribute to a transparent, open culture of sharing best practices and constructive feedback
  • Exhibit and teach a solutions-driven, continuous improvement, and resilient mindset through recent COVID hardships
  • Lead continuous improvement initiatives that deliver operational enhancements to the business unit & consumer 
  • Build strong relationships across peer set at Whirlpool, ensuring collaboration and a culture of learning
  • Domestic travel up to 10%

Minimum requirements

  • Bachelor's degree in marketing, business, or finance
  • 2+ years of experience in sales, operations, finance, extended service plans, or field service

Preferred skills and experiences

  • Masters, Business Administration 
  • Thought leadership and proven ability to execute operational priorities
  • Project management and proven organizational skills, managing multiple projects simultaneously
  • Create trust & followership, leading through influence & cross-functional partnership
  • Communication skills (written and verbal) with detailed follow up
  • Knowledge of Whirlpool operations and support functions process
  • In-depth knowledge of Whirlpool and relevant business units
  • Analytical, Data driven, and continuous improvement mindset
  • Financial acumen including P&L understanding
  • Coaching and exhibiting servant leadership
  • Curiosity and passion for learning


Connect with us and learn more about Whirlpool Corporation


See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.


At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Nearest Major Market: Niles
Nearest Secondary Market: South Bend

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