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Content Development Analyst, Consumer Appliance Care

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Date: Oct 12, 2018

Location: Benton Harbor, MI, US, 49022

Company: Whirlpool Corporation

Requisition ID: 22402 

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.

The Content Development Analyst will lead initiatives that blend instructional multimedia solutions. These could include, but are not limited to:

  • Service Pointers, Service Manuals, eLearning, immersive VR courses, video production and editing. The Content Development Analyst will utilize graphic design principles, storyboard development, video scripting and consultation as a subject matter expert.
  • Strong knowledge of appliance repair, video production, instructional design and CAD.
  • Responsible for monitoring and reporting on key metrics around our multimedia instruction and repair solutions.
  • Closely partner with other areas of the organization and must have ability to work across functions in support of our service network.
  • This role will lead and produce detailed, easy to understand, written technical content to support appliance repair instruction and repair.
  • Subject matter expert to consult on written technical material created in other parts of the organization for accuracy from a customer instruct and service perspective.
  • Support Virtual Reality development for field service training while supporting face to face training as a subject matter expert through adult learning instructional design methodology. Elearning development is also required as a subject matter expert.
  • Leverage continuous improvement methodologies and perform competitive analysis of class-leading interactive experiences.

Function Overview

The Content Development Analyst supports Consumer and Appliance Care at Whirlpool Corporation. As a member of the Service Competency Development team, this role partners with Field Service functions in support of strategic initiatives to drive knowledge transfer and competency for the Field Service Network of companies and technicians.

Minimum Qualifications

  • Associate degree
  • 2+ years experience applying adult learning methodologies
  • 2+ years experience in technical role (repairs/design manuals, etc) within appliance industry

Preferred Requirements

  • Bachelor Degree
  • Experience developing visual instructional content
  • Proven innovative design and development outcomes
  • Appliance knowledge in the cooking category
  • Project management experience


About us

Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.

At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 
Additional information about the company can be found on Twitter at @WhirlpoolCorp. 

Nearest Major Market: Niles
Nearest Secondary Market: South Bend

Job Segment: Application Developer, Drafting, Social Media, CAD, Technology, Engineering, Marketing, Customer Service

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