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Analyst, Supply & Logistics

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Date: Aug 10, 2018

Location: Benton Harbor, MI, US, 49022

Company: Whirlpool Corporation

Requisition ID: 20469 

Job Function: Supply & Logistics (40000087) 

Functional Overview:

This individual is responsible for a technology implementation that optimizes routes for delivery personnel to job sites for retail, home, and builder channels.  The routing technology also provides real-time tracking of the operation to help provide customers with accurate delivery times and quick resolutions with any delivery issues.  Optimization will be achieved by maintaining the rules and parameters that control an automated dynamic routing system. The successful candidate will also have broader operational awareness and can incorporate operational needs and constraints into routing parameters.  This individual will be accountable for creating a routing solution that minimizes the need for manual intervention and the efficiency measures of the routing solution.


Principal Job Duties and Responsibilities Activities or tasks that require a significant amount of time, as well as periodic tasks that are critical to the job. Essential functions should equal approximately 100%.


   Routing & Optimization (approximately 40%)

  • Utilize Route Planner by Descartes to determine route efficiency
  • Pull reports from Route Planner for analysis and presentation
  • Develop SOPs and training for routing processes
  • Review routing metrics and continuously improve
  • Assist in the implementation of metrics into SAP/BW and Tableau
  • Build positive working relationships with the LDCs in order to facilitate routing
  • Collaborate with GIS to conduct project testing and improvements
  • Develop predictive analysis of resource capacity to prevent capacity issues


   Customer Service & Problem Resolution (approxmiately 25%)

  • ·Answering capacity and delivery questions for our process partners  
  •  General support for trade customer inquiries around order confirmation, product returns and product specs
  • ·Troubleshoot appointment issues and conduct root cause analysis
  • Collaborate with customer service in regards to delivery escalations


  Table Maintenance (approximately 20%)

  • Maintain SAP custom table entries supporting Final Mile delivery
  • Design and execute table changes in SAP test environment
  • Use knowledge of table configurations to troubleshoot system errors
  • Request system code modifications needed to improve the scheduling, delivery and events capture processes
  • Administer data entry to support rollout of Final Mile system across LDC network
  • Write functional specs as needed for system enhancement requests


  Audit (approximately 15%)

  • Analyze exception billing by LDC and work with cross functional 3PLs to validate occurrences
  • Negotiate 3PL payment resolution


Required Qualifications:

  • Bachelor’s Degree in  Business or Supply Chain (preferred), or other related field
  • 3+ years: Project/planning/scheduling, supply chain: logistics/order management


Preferred Qualifications:

  • Strong knowledge of enterprise supply chain management systems (SAP – ECC), Google Applications,  interface and information flow, Excel/spreadsheet formulas and pivot tables



Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world. 


At Whirlpool Corporation, we believe that all people matter. Celebrating diversity and including thousands of perspectives empower us to create products that blend into every concept of home. Whirlpool Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. 


Additional information about the company can be found on Twitter at @WhirlpoolCorp.


Nearest Major Market: Niles
Nearest Secondary Market: South Bend

Job Segment: Logistics, Geology, Supply, ERP, Social Media, Operations, Engineering, Technology, Marketing

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