Senior Representative, Customer Contact Center

Date: Jun 21, 2022

Location: Apodaca, NLE, MX, 66634

Company: Whirlpool Corporation

Requisition ID: 53168 


Whirlpool Corporation (NYSE: WHR) is committed to being the best global kitchen and laundry company, in constant pursuit of improving life at home. In an increasingly digital world, the company is driving purposeful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and Yummly. In 2021, the company reported approximately $22 billion in annual sales, 69,000 employees and 54 manufacturing and technology research centers.

Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.

The team you will be a part of

The Customer Contact Center team manages the Trade Relations area, which may include telephone, correspondence, and/or research functions to ensure smooth and effective delivery of services using independent judgment and discretion.

This role in summary

Senior Representative Customer CC -Antención Especializada

Your responsibilities will include

1 Análisis de servicios abiertos
2  Llamadas de seguimiento con cliente final.
3. Negociacion y gestion interna con las areas involucradas
4  Negociación de acuerdo a política interna PEX  con cliente fina
5 Soporte a la operación
6 Analisis de data

Minimum requirements

Call Center



Analisis y reporteo


Preferred skills and experiences


Atención a cliente

Manejo de conflicto

1-3 años de experiencia

Additional information

Process Oriented                
Communication skills                
Power Point                
Facilidad de palabra y habilidades de negociación                
Enfoque a  resultados                
Trabajo  bajo presión                
Trabajo en equipo                
Generar confianza


Connect with us and learn more about Whirlpool Corporation


See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.


At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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