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(Logistics) Manager Home Delivery

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Date: Aug 7, 2019

Location: Apodaca, NLE, MX, 66634

Company: Whirlpool Corporation

Requisition ID: 34011 

Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.


Manager Home Delivery

Internal Title: Manager, Supply & Logistics

Location:Apodaca, Nuevo León,Mx


  • Manage Direct to Consumer (DTC) fulfilment operations, and Distribution and coordinate de Hubs operations of Dedicated Fleet ensuring continuous improvement of core KPIs

  • Gather, analyze and share regular data on D2C performance across with key recommendations to improve the efficiency and user experience; including ideas generation and consequent implementation within D2C scope

  • Strict management of Internal Controls / SoX

  • Develop Kaizen, P4G Projects to improve The processes



  • Develop and Implement the Optimal National Distribution Network across the Country to delivery to the end consumer

  • Routes Optimization at the national level to determine efficient cost and fulfillment of level of service committed to stakeholders and end consumer

  • Define and Execute the Global Strategy for Dedicated Fleet and Continuous analysis to determine the optimal fleet to use

  • Ensure the correct service ( Performance evaluation) through regional and National Carriers

  • Reduce cost and optimize performance with 3rd party transportation providers

  • Coordinating warehouses OPERATION , and ecommerce fulfilment partners

  • Supply service cost reduction across multiple levers (packaging, shipping, handling

  • Performance evaluation for carriers implementing SLA and scorecard to evaluate their performance and establish feedback sessions

  • Payment Rules via System and automatic updates



  • Opening TP for E commerce

  • Keep Healthy Backlog

  •  Maintain up-to-date inventory for all locations, Create and distribute up-to-date shipping and inventory information to all D2C channels

  • Provide best in class customer service via phone, email , IT Solution in response to shipping inquiries, Order Status

  • Liaise and negotiate with customers a

  • Handling complaints

  • Works hand-in-hand with eCommerce team to develop catalogue strategy by customer and days-of-supply inventory goals



  • Develop , Test and Execute Transportation Management System

  • Develop Routing, Trace and tracks, Order status IT Solution

  • Develop Apps to control de operation

  • Develop and Use IT systems to manage stock levels, delivery times and transport costs

  • Develop and Use associated information systems to coordinate and control the order cycle

  • Develop and use data from IT systems to evaluate performance and quality and to plan improvements



  • Educación: IIS, LIN, IMA, ISC, APICS
  • Experiencia Profesional: 6-10   años en cadena de suministro, 
  •  Experto en SAP y en Manejo de Excel
  • Idiomas: Bilingüe- Inglés Avanzado
  • Viajes: Cuando sea requerido


About us

Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 65 manufacturing and technology research centers in 2018. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 

Additional information about the company can be found at, or find us on Twitter at @WhirlpoolCorp.

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