HR Operations Specialist

Date: Sep 9, 2021

Location: Łódź, PL, 90-127

Company: Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is the world’s leading kitchen and laundry appliance company, with approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers in 2020. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world. 
Whirlpool Corporation is consistently recognized by FORTUNE as one of the World’s Most Admired Companies. Our values are the driving force behind everything we do. Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence. Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.


Job scope
We are looking for people to join our HR Operations team in the new HR Call Center. As the HR Operations Specialist, you will be the first point of contact for all HR queries. The ultimate goal is to ensure all queries will be answered or routed to the right team and to ensure customer satisfaction.


The role is located in the heart of Łódź, nearby Łódź – Fabryczna (Home Office possibility -2,3 days per week).


Your tasks in this role

  • Daily phone calls, chats, and disposition of incoming work 
  • Use procedures, policy manuals, knowledge, and other reference materials to answer and resolve inquiries
  • Forward employees to functional specialists when in-depth functional knowledge is required
  • Forward employee inquiries to third party vendors/outsourced providers, as necessary
  • Communicate Human Resources and other related policies, procedures, and government regulations, including proper utilization of HR Ops
  • Complete simple Human Resources related transactions
  • Document all employee inquiries and issues
  • Recognize and report unusual events or consistent problems areas to Team Lead
  • Identify Continuous Improvement opportunities and work with team members to implement improvement


Background and Experience
Minimum requirements to succeed

  • Fluent Italian and English
  • Excellent communication and interpersonal skills
  • Ability to multitask, depending on the criticality of tasks

Preferred Requirements

  • Professional experience as HR Ops/HR Administrator or work in an international Call Center
  • Self-motivated, able to work independently and under time pressure
  • Ability to work within an international environment
  • Well organized and Team Spirit building skills


What we offer

  • 10% annual bonus
  • Stable employment based on full-time job contract
  • Private medical coverage with Medicover
  • Sports Card - Multisport or OK System - this card allows you to enter the places that do the wellbeing - gyms, swimming pools, etc.
  • Life insurance
  • Language course of English or Italian
  • Discounts on Whirlpool appliances
  • An international working environment in a dynamic company

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Connect with us and learn more about Whirlpool Corporation 
See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

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